Privacy Policy

1. Who We Are

DesignUnic - France Digital, based in France and Canada, provides a SaaS platform for businesses to create QR code menus, gamified customer engagement (e.g., spin, scratch, or slot machine games), and SMS marketing campaigns. Contact us at contact@designunic.com.

2. Data We Collect

We collect the following personal data:

• Business Owners (Users): Name, email, phone number, payment information (processed via Stripe), and business details provided during account creation.
• Customers: Names and phone numbers provided voluntarily when participating in gamified campaigns (e.g., spin-to-win games) via QR codes or URLs.
• Usage Data: IP addresses, browser type, device information, and analytics on Service usage (e.g., QR code scans, game plays, peak times).
• Cookies: Cookies and similar technologies to enhance user experience and track website analytics. Manage preferences via your browser settings.

3. How We Use Your Data

Your data is used to:

• Provide and improve the Service, including QR code menu creation, gamified campaigns, and SMS marketing.
• Process subscriptions and payments via Stripe for business accounts.
• Share customer names and phone numbers with business owners for marketing purposes, as part of gamified campaigns.
• Analyze usage patterns to provide business insights (e.g., peak times, customer behavior).
• Send service-related communications (e.g., account updates, technical notices).
• Comply with legal obligations under GDPR and other regulations.

4. GDPR Compliance

We ensure GDPR compliance through:

• Lawful Basis: Processing is based on consent (e.g., customers entering phone numbers), contract (e.g., business subscriptions), or legitimate interest (e.g., analytics).
• User Rights: You may access, rectify, delete, restrict, or port your data, or object to processing. Contact us at contact@designunic.com.
• Data Retention: Business owner data is retained for the subscription duration plus 1 year after closure, unless requested otherwise. Customer data is stored for 6 months or until deleted by the business.
• Data Security: We use industry-standard encryption and security measures to protect your data.

5. Data Sharing

Business Owners: Customer names and phone numbers from gamified campaigns are shared with the respective business owner for marketing purposes. Business owners are responsible for GDPR and anti-spam compliance.

Third Parties: We share data with:

• Stripe for payment processing (see Stripe’s Privacy Policy).
• Analytics providers (e.g., Google Analytics) using anonymized data where possible.
• Legal authorities, if required by law.

6. Disclaimers and Responsibilities

• Marketing Abuse: DesignUnic is not responsible for misuse of customer data (e.g., spam) by business owners. Customers must contact the respective business to opt out of marketing, as each business manages its own customer data.
• Service Uptime: We guarantee 99% uptime but are not liable for downtime due to unforeseen circumstances (e.g., server issues, force majeure).
• Security Breaches: We are not responsible for damages from hacking, bugs, or abuse of the Service. Abusers will be promptly blocked and investigated.
• Subscriptions: Business subscriptions are managed via Stripe. Users can cancel anytime through their Stripe account. Refunds are subject to our Terms of Service.
• Customer Data Usage: Business owners access customer names and phone numbers from gamified campaigns for marketing purposes. Customers provide this data voluntarily by participating.
• Third-Party Links: Our Service includes links to third-party sites (e.g., Google Reviews). We are not responsible for their privacy practices or content.
• Accuracy of Data: Business owners are responsible for ensuring the accuracy of data (e.g., menus, promotions) uploaded to the Service.
• Service Availability: We reserve the right to modify or discontinue the Service with notice, without liability for losses incurred.

7. Cookies and Tracking

We use cookies to enhance user experience, track analytics, and deliver personalized content. You can disable cookies via browser settings, but this may affect Service functionality.

8. International Data Transfers

Data may be transferred between France, Canada, or third-party processors (e.g., Stripe in the US). We ensure GDPR compliance through Standard Contractual Clauses or equivalent safeguards.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Users will be notified via email or website notice. Continued use of the Service constitutes acceptance of updates.

10. Contact Us

For questions or to exercise GDPR rights, contact us at:
Email: contact@designunic.com
Address: DesignUnic - France Digital, France and Canada